Refund & Return Policy

At Candle Halo, we take great care in crafting and packaging our candles to ensure they reach you in perfect condition. If you are not completely satisfied with your purchase, please review our policy below.

Returns

Due to the nature of our products, we only accept returns for items that arrive damaged, defective, or incorrect.

To be eligible for a return, you must contact us within 14 days of receiving your order and provide:

• Your order number

• A description of the issue

• Clear photos of the damaged or incorrect product

Items must be unused and in their original packaging.

Non-Returnable Items

We cannot accept returns or exchanges for:

• Used or burned candles

• Products damaged due to misuse

• Change-of-mind purchases

• Customized or personalized products

Refunds

Once your request is reviewed and approved, a refund will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error.

Replacements

If your candle arrives damaged or you receive the wrong item, we may offer a replacement instead of a refund, subject to product availability.

Order Cancellation

Since all candles are made specifically for each order, orders cannot be cancelled, modified, or refunded once production has begun.

Please review your order details carefully before placing your purchase.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: support@candlehalo.com
Phone: +91 9818241923

We are committed to making your Candle Halo experience warm, delightful, and worry-free.